I got a lady who tried to walk me through stuff and she was stymied too as to why I couldn\’t make it work right. So, I called Dell (this was when the thing had been in my house for only a week). It pissed me off when I was typing something in a low-light situation, and took 15 seconds to get a sip of water or try to think what I was typing, looking something up, etc and NO DAMNED lights on my keyboard. Unlike my older Dell, there was NO way to make the light stay on. They\’d come back on only I would either touch a key or \”hover\” my hand over the middle of the alphabet part of the keyboard. NOTHING that I did, though, would keep the lights on any longer.
Long-story-short, after I had the laptop for a few days, I had one BIG complaint and nothing I could do would fix it: the 5558\’s keyboard light kept turning off after 10 sec AND there are only a couple brightness levels and they\’re controlled with the F10 key and you go from Off, to bright, to low, to Off, etc.
I bought it over a year ago and I was used to the backlit keyboard on my previous Dell, where you could turn it on, and change it to different levels of brightness. I have had my Inspiron 5558 signature edition.